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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Yaha

Yaha

March 10, 2026

5  out of  5
rating by Yaha
"State Farm has been great so far they are willing to answer any of our questions, specifically Penny Pennell has been wonderful!"
We responded:
"Thank you for your kind words! "
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Spencer Tuttle

March 6, 2026

5  out of  5
rating by Spencer Tuttle
"Eric is very knowledgeable and was quick to get my quote"
We responded:
"Glad we could help you Spencer! "
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Victor Alvarenga

March 5, 2026

5  out of  5
rating by Victor Alvarenga
"Muy buen servicio, me ayudaron bastante rápido."
We responded:
"So glad we could help you out Victor Gracias por llamar a nuestra official Victor! "
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Gail Holida

February 27, 2026

5  out of  5
rating by Gail Holida
"Staff is amazing! Went through every detail with me and explained everything I needed to know. Great service and highly recommended..."
We responded:
"Thank you for your review Gail! "
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Lester Sexton

February 27, 2026

5  out of  5
rating by Lester Sexton
"Tiffany was very nice and helpful"
We responded:
"Always here to help Lester! "
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Lexi Jones

February 25, 2026

5  out of  5
rating by Lexi Jones
"I was with my previous insurance for almost 10 years and they got us a better deal! So nice to talk to and always ready to answer our questions! Tiffany and Penny worked with us specifically and we love them!"
We responded:
"So glad we could help you Lexi! "
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Joshua Schuler

February 19, 2026

5  out of  5
rating by Joshua Schuler
"Great company to do business with. Highly recommend."
We responded:
"Thank you Joshua! "
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Vanda Estep

January 27, 2026

5  out of  5
rating by Vanda Estep
"State farm took care of my needs immediately when I had no idea what I was doing! Thank you!!!!!"
We responded:
"Glad we could help Vanda! "
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Vickie Dellinger

January 5, 2026

5  out of  5
rating by Vickie Dellinger
"Very professional, friendly and prompt service. So happy that I contacted their office."
We responded:
"Glad to help Vickie! "
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Kim King

January 5, 2026

5  out of  5
rating by Kim King
"Tiffany was great!"
We responded:
"Thank you for your review Kim! "
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Diana Velasco

December 31, 2025

5  out of  5
rating by Diana Velasco
"They are soooo nice, even when I called 20 minutes before close without realizing. 😅 Tiffany was the agent that had spoke with me and she was so professional plus so quick with getting us a quote and signing us up. I’m glad that we went with State Farm. Thank you guys!!"
We responded:
"Glad we could take care of you Diana! "
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Nanette Haughey

December 27, 2025

5  out of  5
rating by Nanette Haughey
"Added a person to my plan. Very happy with the quick service"
We responded:
"Thank you for your review Nanette! "
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Adam Workman

December 18, 2025

5  out of  5
rating by Adam Workman
"Mrs. Pennell is an amazing agent to work with! I am 22 years old and Mrs. Pennell offers the best insurance prices around!!"
We responded:
"Thank you for your review Adam! "
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Cathleen Everhart

October 7, 2025

5  out of  5
rating by Cathleen Everhart
"I felt like I was in Good hands with talking to the State Farm people over at Willard, Ohio's Penny Pennell's Office. Thank U for making sure I was taken care of!Car Insurance"
We responded:
"Thank you for your review Cathleen! "
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Dawn Stiger

October 2, 2025

5  out of  5
rating by Dawn Stiger
"Val was great. Very professional and friendly. Answered all my questions. I'm very happy with the service I've received. In fact I've already recommended them to other family members."
We responded:
"Thank you for your review Dawn! "
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Dawn Stiger

October 2, 2025

5  out of  5
rating by Dawn Stiger
"Val was great. Answered all my questions and was very friendly. I've already recommended her to other family members."
We responded:
"Thank you for your review Dawn. We’ll take great care of your family as well. "
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Ric Shafer

September 11, 2025

5  out of  5
rating by Ric Shafer
"The agent was very helpful. She was considerably thoughtful of what I needed and answered all my questions."
We responded:
"Thank you for your review Ric! "
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Mila Lopez

August 30, 2025

5  out of  5
rating by Mila Lopez
"100/100 experience with State Farm agent Valerie Díaz! She explained everything so thorough and easy to understand! I appreciate the time and effort she took to send me all the information for all policies!!"
We responded:
"Glad we could help Mila! "
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Clayton Miller

August 7, 2025

5  out of  5
rating by Clayton Miller
"Amazing service and always does the best jobs with any situation"
We responded:
"Glad we were able to help you Clayton. "
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Nathan Bellamy

July 28, 2025

5  out of  5
rating by Nathan Bellamy
"I love saving money. Thanks"
We responded:
"Thank you for your review Nathan! "
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William Blum

July 15, 2025

5  out of  5
rating by William Blum
"Always get any problems taken care of quickly!!"
We responded:
"Thank you for your review William! "
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kobecchi K

July 9, 2025

5  out of  5
rating by kobecchi K
"Exelente servicio, atiende muy bien y se hace falta también en español, muy amables los empleados ya parte recibí una buena oferta para la aseguranza de mi auto 👍"
We responded:
"Thank you for your review! "
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Mason Bloomfield

July 8, 2025

5  out of  5
rating by Mason Bloomfield
"When you think State Farm, you think big company that could care less about you, while I’m sure the overarching company doesn’t care, the fine people at this specific agency do! Anytime I have called with any issue whether it be to try and file a claim, get new insurance, cancel insurance, or if I just have a question. These guys have consistently given fantastic customer service."
We responded:
"Thank you for your review Mason. We’re always glad to help you! "
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Amanda Underwood

July 8, 2025

5  out of  5
rating by Amanda Underwood
"Always a smooth experience, one of few places that surprisingly don't give me anxiety."
We responded:
"We are always glad to help you Amanda! "
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Jeanetta Elia

June 23, 2025

5  out of  5
rating by Jeanetta Elia
"I recently switched to State Farm, and I couldn’t be happier with the experience. From the moment I called, the team was kind, respectful, and clearly knowledgeable. They answered all my questions with confidence, never transferred me around, and made the whole process smooth and stress-free. Not only did they treat me like a valued customer, but they also saved me over $100 a month compared to the insurance company I had been with for more than a decade. That company couldn’t even give me a straight answer and constantly bounced me from one person to another. State Farm made me feel heard, respected, and taken care of—something I hadn’t experienced in years. Highly recommend!"
We responded:
"Glad we were able to help you Jeanetta! "