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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Tyler Blair

Tyler Blair

March 21, 2025

5  out of  5
rating by Tyler Blair
"I wrecked my truck and it was totaled. They gave me a fair price for my truck and got me the money within a couple days of sending my title in. Super helpful with the whole unfortunate event."
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Stephanie L Seville

March 20, 2025

5  out of  5
rating by Stephanie L Seville
"Penny's staff is very kind and friendly. Also very thoughtful."
We responded:
"Thank you for your kind words Stephanie! "
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berni frees

March 17, 2025

5  out of  5
rating by berni frees
"They go above and beyond. Always friendly and willing to help in any way they can"
We responded:
"Thank you for your review Berni! "
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Tim Showman

March 3, 2025

5  out of  5
rating by Tim Showman
"Wonderful place, Tiffany was able to help me set up all the policies I needed to have everything covered. Highly recommend reaching out if your shopping for insurance."
We responded:
"Thank you for your review Tim! "
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Aleydis Morales

February 27, 2025

5  out of  5
rating by Aleydis Morales
"Valeria was great! Made the process super fast and easy!"
We responded:
"Thank you for your review Aleydis! "
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James Turner

February 26, 2025

5  out of  5
rating by James Turner
"I have know this team for a long time personally and have worked with them as my agent for a few years. They are always available and exceptional at assisting when life throw curve balls that require insurance!"
We responded:
"Thank you for your kind words! "
Profile photo of Ben H

Ben H

February 17, 2025

5  out of  5
rating by Ben H
"I've been with Penny Pennell State Farm for close to 10 years now, and I have always had an amazing experience with them. Every agent I have spoken with here has been kind, helpful, and has provided excellent service. Thank you Penny Pennell State Farm for doing everything that you do!"
We responded:
"Thank you for your kind works Ben! "
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Dana Lyons

February 13, 2025

5  out of  5
rating by Dana Lyons
"Tiffany is super to work with!!"
We responded:
"Thank you for your review Dana. "
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joshua atwell

January 27, 2025

5  out of  5
rating by joshua atwell
"State Farm took care of me super fast and gave me the best advice and options for my vehicle and situation. I’d recommend the branch in Willard Ohio to anyone. I really appreciate Val at State Farm make my experience buying a new vehicle easy and a positive experience. Thanks State Farm! 🤩"
We responded:
"So glad we could help you Joshua! "
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prettypegasus

January 27, 2025

5  out of  5
rating by prettypegasus
"Customer service was amazing, very sweet!!"
We responded:
"Thank you for your review! "
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virginia holloway

January 24, 2025

5  out of  5
rating by virginia holloway
"I love how helpful State Farm agents are. I have a wonderful experience every time I call them"
We responded:
"Thank you for your review Virginia. We’re always glad to help! "
Profile photo of Manuel-DeLeon Gonzalez

Manuel-DeLeon Gonzalez

January 22, 2025

5  out of  5
rating by Manuel-DeLeon Gonzalez
"I can only say they were there for me if that isn't enough I was in Dire Straits and had nowhere else to turn and they were there for me"
We responded:
"So glad we could help Manuel! "
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Justin Schneider

January 8, 2025

5  out of  5
rating by Justin Schneider
"My Family has been using Penny's Office for well over 20 years. Wonderful lady and even better customer service!"
We responded:
"Thank you for your kind words Justin. "
Profile photo of Larry Brabson Sr.

Larry Brabson Sr.

January 7, 2025

5  out of  5
rating by Larry Brabson Sr.
"The person I talked to was very helpful and friendly. She answered all my questions and made me feel welcome."
We responded:
"Glad we could help you Larry! "
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scott Granneman

December 23, 2024

5  out of  5
rating by scott Granneman
"Professional easy service"
We responded:
"Thank you for your review Scott! "
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randall lewis

November 22, 2024

5  out of  5
rating by randall lewis
"The process went very smoothly. They kept me updated on what was going on and also referred me to a great dealership to get the work completed."
We responded:
"Always happy to help Randall. "
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Sandy Herevia

November 4, 2024

5  out of  5
rating by Sandy Herevia
"The whole process was handled very quickly and professionally!"
We responded:
"Thank you for your review Sandy. Glad you were satisfied! "
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Craig Duncan

October 30, 2024

5  out of  5
rating by Craig Duncan
"Great experience with my insurance needs , above and beyond with making sure your happy and taking the time and effort to make sure your satisfied!"
We responded:
"Thank you for your review Craig. Always glad to help! "
Profile photo of Clayton Brooks

Clayton Brooks

August 29, 2024

5  out of  5
rating by Clayton Brooks
"The staff is always friendly and willing to help, and they take time to get know you, and they try to find you best deal on insurance."
We responded:
"We’re always glad to help Clayton. "
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MannyVal Diaz

August 29, 2024

5  out of  5
rating by MannyVal Diaz
"best State Farm office in Ohio!"
We responded:
"Thank you for your review. "
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Janelle Barnett

July 22, 2024

5  out of  5
rating by Janelle Barnett
"Penny and her team are amazing. They work hard to get you the best coverage at the lowest rate possible. Making changes to my policy is so easy and they always check to be sure I made the changes and they are correct. Thank you!!!"
We responded:
"Thank you for your review Janelle! "
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Tim Branham

July 13, 2024

5  out of  5
rating by Tim Branham
"Eric was very good the whole office was awesome. Very good service and timely tag c m"
We responded:
"Thank you Tim! "
Profile photo of Danielle Schneider

Danielle Schneider

July 12, 2024

5  out of  5
rating by Danielle Schneider
"The most friendly, quick, and helpful staff I have ever encountered! This team is fantastic and always exceeds my expectations. Multiple members of my family have experienced the same service long before I was renting or driving. Thank you!"
We responded:
"Thank you for your kind words. Yes we will always be here to help with whatever you need. "
Profile photo of Natalie Kaufman

Natalie Kaufman

June 11, 2024

5  out of  5
rating by Natalie Kaufman
"Fabulous company! My family has been a customer of Penny Pennell longer than I’ve been driving (I’m 24 🤪) and we’ve always been well taken care of! My recent experience with Valeria was fantastic- I texted the office line asking for a breakdown of my annual charges because I was confusing myself about when charges were being applied to my account. A written breakdown was in my email inbox within an hour. Thank you Valeria! And thank you to the entire Penny Pennell team for always taking good care of your customers 🙏"
We responded:
"Thank you Natalie! "
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Paige Mazor

May 16, 2024

5  out of  5
rating by Paige Mazor
"I highly recommend State Farm, they have made everything easy to understand and help answer any questions I have. I will not go to another insurance company, I have my house and vehicles all in one spot and I save money!"
We responded:
"Thank you for your review Paige, we’re always here to help! "