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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tim Branham

July 13, 2024

5  out of  5 rating by Tim Branham
"Eric was very good the whole office was awesome. Very good service and timely tag c m"
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Danielle Schneider

July 12, 2024

5  out of  5 rating by Danielle Schneider
"The most friendly, quick, and helpful staff I have ever encountered! This team is fantastic and always exceeds my expectations. Multiple members of my family have experienced the same service long before I was renting or driving. Thank you!"
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Natalie Kaufman

June 11, 2024

5  out of  5 rating by Natalie Kaufman
"Fabulous company! My family has been a customer of Penny Pennell longer than I’ve been driving (I’m 24 🤪) and we’ve always been well taken care of! My recent experience with Valeria was fantastic- I texted the office line asking for a breakdown of my annual charges because I was confusing myself about when charges were being applied to my account. A written breakdown was in my email inbox within an hour. Thank you Valeria! And thank you to the entire Penny Pennell team for always taking good care of your customers 🙏"
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Paige Mazor

May 16, 2024

5  out of  5 rating by Paige Mazor
"I highly recommend State Farm, they have made everything easy to understand and help answer any questions I have. I will not go to another insurance company, I have my house and vehicles all in one spot and I save money!"
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Lemuel and Kim Uliano

May 3, 2024

5  out of  5 rating by Lemuel and Kim Uliano
"Penny is the best agent we have ever had. Her staff is extremely helpful and hands on. Eric is always available to answer questions. They also give excellent guidance through claim process. 5 stars 🌟"
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Jeremy Miller

April 2, 2024

5  out of  5 rating by Jeremy Miller
"I had the chance to be helped by Tiffany in the Office and she was outstandingly helpful! She helped me get insurance setup for my photography business and made the process so simple! She even took a close look at the available plans and features and helped me focus on exactly what fit my circumstances! Would highly recommend Penny's entire office staff!"
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Liz Sparks

March 8, 2024

5  out of  5 rating by Liz Sparks
"Tiffany made the whole experience stress free with options designed for my needs"
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Raymond Curtis

March 8, 2024

5  out of  5 rating by Raymond Curtis
"Eric went above and beyond to explain everything and to save my family time and money"
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Stephanie Martin

March 7, 2024

5  out of  5 rating by Stephanie Martin
"Tiffany was very polite, helpful and timely in all of our communication. This is by far the best experience I have ever had obtaining an insurance quote and getting our coverage set up. I highly recommend their services!"
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Gabriel Sanchez

March 6, 2024

5  out of  5 rating by Gabriel Sanchez
"Knowing some of the employees personally, it is unquestionable that these agents are looking out for your best interest! State Farm’s service is unparalleled and the best there is. Additionally, they have bilingual speakers so they can meet the needs and overcome the language barrier for different demographics seen in Willard and surrounding townships."
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Nichole Daniel

February 24, 2024

5  out of  5 rating by Nichole Daniel
"I’m always greeted with exceptional professionalism and timely responses no matter what my call is about. The entire team is friendly and trustworthy."
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favorit love

February 21, 2024

5  out of  5 rating by favorit love
"This is the best insurance company I've ever known of . They all are beyond good to me have been for years and I would never switch to no other place and I'm always referring everybody. Yall really are the best and I'm really blessed to be part of your group . Yall treat me like family . That's how good yall treat me .and I wanna thank each and every one of you guys. ❤️"
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Marrissa C

February 20, 2024

5  out of  5 rating by Marrissa C
"Luisaanny is great to work with! Very knowledgeable about products. She takes the time to throughly explain my options."
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Iron Trooper

February 20, 2024

5  out of  5 rating by Iron Trooper
"Fast at a good price. Very satisfied"
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Dawn Kenestrick

February 19, 2024

5  out of  5 rating by Dawn Kenestrick
"Fast, efficient service."
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Libby Diaz

February 16, 2024

5  out of  5 rating by Libby Diaz
"This office is always very clean and smelling very nice. You can breathe in kindness and peace when you walk in. The staff is incredibly amazing and always go above and beyond to assist. Always greeting people with a smile even in the middle of chaos. They prioritize their customers and their needs. They have bilingual staff members that are amazing and help relief some worries of people in our community. Best office and staff!"
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Milandy Martinez

February 15, 2024

5  out of  5 rating by Milandy Martinez
"Such a pleasure working with the Willard State Farm staff! Always going above and beyond, very kind, and attentive to their clients!!"
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Irene Tang

February 15, 2024

5  out of  5 rating by Irene Tang
"Everyone here is always so kind, attentive, and supportive with whatever I need help with. Dealing with insurance can be so frustrating but when I speak with the agents here they’re so understanding and makes me feel like I have someone in my corner. Thank you!"
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Joe Shetler

February 15, 2024

5  out of  5 rating by Joe Shetler
"They cut my monthly by 60% Definitely recommend"
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Jose Esparza

February 14, 2024

5  out of  5 rating by Jose Esparza
"I am truly satisfied with Penny Pennell and her team! They are kind, patient, and extremely helpful to get you the coverage that you truly need. My family has been with Penny’s office for over 10 years and have remained with her agency even after we moved out of the area several years ago. I would highly recommend her office if you’re looking for a trustworthy agent!"
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Heather Arangelovich

February 13, 2024

5  out of  5 rating by Heather Arangelovich
"They’ve been great to work with regardless of who’ve I’ve spoken to. They all are able to identify why I’m calling and help me without a run around to talk to someone else. They’ve saved me over $100 on my monthly car insurance bill and made the transition smooth and seamless. So far I’m loving my State Farm neighbor!!"
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Lexi Dye

February 13, 2024

5  out of  5 rating by Lexi Dye
"they handle all my needs perfectly!"
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Chris McK

February 13, 2024

5  out of  5 rating by Chris McK
"Always excellent customer service"
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James P

February 7, 2024

5  out of  5 rating by James P
"Very responsive and helpful. Went out of their way to make sure I was taken care of. Thank you!"
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Allison Kanney

February 7, 2024

5  out of  5 rating by Allison Kanney
"Customer 10+ years. Helpful, respectful- always available to answer questions. Definitely have gone out of their way to make things easier for us more than once! Happy with our rates and coverage."