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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Vanda Estep

Vanda Estep

July 22, 2026

5  out of  5
rating by Vanda Estep
"I have been with them for years! They are always very helpful and easy to reach! Always eager to help!!!"
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Brynn Spencer

July 14, 2026

5  out of  5
rating by Brynn Spencer
"Eric is the best!"
We responded:
"Thank you Brynn! "
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Tom Hay

July 13, 2026

5  out of  5
rating by Tom Hay
"All ready to help you any thay can,always friendly & polite. Thank you"
We responded:
"Thank you for your review Tom! "
Profile photo of Bryant Davis

Bryant Davis

July 13, 2026

5  out of  5
rating by Bryant Davis
"Eric is timely, friendly and honest, state farm has the best rates, I currently have 5 policies with them, I had 1 claim and it was handled quickly with no negotiation.They paid it with no problem."
We responded:
"Always glad to help you Bryant! "
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corey perez

July 9, 2026

5  out of  5
rating by corey perez
"So easy to walk in and get it figured out and they're always so professional"
We responded:
"Thank you for your review Corey! "
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betsy linstrum

July 1, 2026

5  out of  5
rating by betsy linstrum
"We have had all our insurance needs taken care of by State Farm for years, and when we moved to Ohio, we signed on with Penny Pennel in Willard. We tend to change vehicles often and for about 5 years, we had a coffee trailer business. They took care of all our insurance needs at reasonable rates. I think I have Tiffany in speed dial! Send her a pic of our newest vehicle registration, & she does the rest! Couldn’t have an easier insurance experIence with a better agent!"
We responded:
"So glad you’re happy with the service you are provided Betsy! "
Profile photo of Sherri Janeczek

Sherri Janeczek

July 1, 2026

5  out of  5
rating by Sherri Janeczek
"I have left State Farm thinking I was going to get better coverage for a less price and I was wrong! I came back to State Farm a few months later and will probably never change again."
We responded:
"Glad we could help you Sherri! "
Profile photo of Erin Rothhaar

Erin Rothhaar

June 16, 2026

5  out of  5
rating by Erin Rothhaar
"Val was great to work with!"
We responded:
"Thank you for your review Erin! "
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Donna Pinto

May 27, 2026

5  out of  5
rating by Donna Pinto
"Estoy satisfecha por la atención prestada, gracias!"
We responded:
"Thank you for your review Donna!
"
Profile photo of David

David

April 9, 2026

5  out of  5
rating by David
"I’ve had the absolute best experience with this agency!!! I’ve dealt with V and Tiffany the most and they have solved any issues I’ve had and with such kindness & professionalism! Every call and text is met with the same line of kindness. Now I know why so many people choose this agency! These people are amazing!!! Keep up the great work! We appreciate ALL of you!!!"
We responded:
"Thank you for your kind words David. We’re always here to help! "
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Leeanna Roth

April 2, 2026

5  out of  5
rating by Leeanna Roth
"Rey friendly and clean"
We responded:
"Thank you for your review Leeanna! "
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Yaha

March 10, 2026

5  out of  5
rating by Yaha
"State Farm has been great so far they are willing to answer any of our questions, specifically Penny Pennell has been wonderful!"
We responded:
"Thank you for your kind words! "
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Spencer Tuttle

March 6, 2026

5  out of  5
rating by Spencer Tuttle
"Eric is very knowledgeable and was quick to get my quote"
We responded:
"Glad we could help you Spencer! "
Profile photo of Victor Alvarenga

Victor Alvarenga

March 5, 2026

5  out of  5
rating by Victor Alvarenga
"Muy buen servicio, me ayudaron bastante rápido."
We responded:
"So glad we could help you out Victor

Gracias por llamar a nuestra official Victor! "
Profile photo of Gail Holida

Gail Holida

February 27, 2026

5  out of  5
rating by Gail Holida
"Staff is amazing! Went through every detail with me and explained everything I needed to know. Great service and highly recommended..."
We responded:
"Thank you for your review Gail! "
Profile photo of Lester Sexton

Lester Sexton

February 27, 2026

5  out of  5
rating by Lester Sexton
"Tiffany was very nice and helpful"
We responded:
"Always here to help Lester! "
Profile photo of Lexi Jones

Lexi Jones

February 25, 2026

5  out of  5
rating by Lexi Jones
"I was with my previous insurance for almost 10 years and they got us a better deal! So nice to talk to and always ready to answer our questions! Tiffany and Penny worked with us specifically and we love them!"
We responded:
"So glad we could help you Lexi! "
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Joshua Schuler

February 19, 2026

5  out of  5
rating by Joshua Schuler
"Great company to do business with. Highly recommend."
We responded:
"Thank you Joshua! "
Profile photo of Vanda Estep

Vanda Estep

January 27, 2026

5  out of  5
rating by Vanda Estep
"State farm took care of my needs immediately when I had no idea what I was doing! Thank you!!!!!"
We responded:
"Glad we could help Vanda! "
Profile photo of Vickie Dellinger

Vickie Dellinger

January 5, 2026

5  out of  5
rating by Vickie Dellinger
"Very professional, friendly and prompt service. So happy that I contacted their office."
We responded:
"Glad to help Vickie! "
Profile photo of Kim King

Kim King

January 5, 2026

5  out of  5
rating by Kim King
"Tiffany was great!"
We responded:
"Thank you for your review Kim! "
Profile photo of Diana Velasco

Diana Velasco

December 31, 2025

5  out of  5
rating by Diana Velasco
"They are soooo nice, even when I called 20 minutes before close without realizing. 😅 Tiffany was the agent that had spoke with me and she was so professional plus so quick with getting us a quote and signing us up. I’m glad that we went with State Farm. Thank you guys!!"
We responded:
"Glad we could take care of you Diana! "
Profile photo of Nanette Haughey

Nanette Haughey

December 27, 2025

5  out of  5
rating by Nanette Haughey
"Added a person to my plan. Very happy with the quick service"
We responded:
"Thank you for your review Nanette! "
Profile photo of Adam Workman

Adam Workman

December 18, 2025

5  out of  5
rating by Adam Workman
"Mrs. Pennell is an amazing agent to work with! I am 22 years old and Mrs. Pennell offers the best insurance prices around!!"
We responded:
"Thank you for your review Adam! "
Profile photo of Cathleen Everhart

Cathleen Everhart

October 7, 2025

5  out of  5
rating by Cathleen Everhart
"I felt like I was in Good hands with talking to the State Farm people over at Willard, Ohio's Penny Pennell's Office. Thank U for making sure I was taken care of!Car Insurance"
We responded:
"Thank you for your review Cathleen! "